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Delivery and payment


  • Making an order in the online clothing store for children and teenagers robinzone.ua is very simple: add items to the basket, write your details, click «Order and pay».

You can order on the website or by writing to us on social networks (Instagram or Facebook).

  • After placing an order on the site, you will receive a confirmation of registration by e-mail. Please check the data before submitting.

  • Within 1 business day, we will confirm the order via SMS, Viber or a phone call.

  • If you place an order outside business hours or on a weekend, it will be confirmed the next business day.

  • Attention! If payment is not received within 3 working days, the items you ordered will become available to other buyers.


Working hours of the online store robinzone.ua:

Order processing:

Mon-Fri: from 10.00 to 17.00

Sat-Sun: day off

Sending orders:

Mon.-Fri.: from 10:00 to 20:00

Sat-Sun: day off



Order payment methods:

  • Payment for goods on the site through the payment system LiqPay.

  • Payment by card or through Privat24. If you choose this method, after placing the order, the manager will send you the data for payment.

  • In cash upon receipt at the post office or by courier of Nova Poshta/UkrPoshta (cash on delivery), the commission of Nova Poshta/UkrPoshta is additionally paid.


Delivery times for orders:

Within 1-3 working days from the date of confirmation and payment of the order.

Attention! During a promotion/sale, the shipping time may be 3-5 business days.


Terms of delivery/receipt of an order:

  • The robinzone.ua online store delivers goods throughout Ukraine using the services of carriers (Nova Poshta and UkrPoshta).

  • The delivery time of the order depends on the remoteness of the settlement and the carrier selected by you.

  • If payment is made by cash on delivery, then the carrier's commission is paid by the client.

FREE delivery to Nova Poshta/UkrPoshta for orders over 800 UAH.

FREE delivery by courier to your home or office for orders over 1200 UAH.


Options for obtaining an order in Khmelnytskyi:

  • Pickup from the factory (the territory of the factory «Advis»).

  • Transfer through the Nova Poshta branch — only through branch № 26 (Lybid Plaza shopping center). You can use the service by subscribing to the order.

  • Sending an order by Nova Poshta/UkrPoshta.

FREE transfer through branches for orders from 500 UAH.


Exchange and return

  • Goods purchased in the robinzone.ua online store can be exchanged or returned within 14 days from the date of delivery of the order, in accordance with the Law of Ukraine «On Protection of Consumer Rights».

  • For an exchange / return, you need to contact our manager by phone or e-mail within the specified period.

  • The exchange is made while maintaining the presentation of things, the integrity of products and packaging (the presence of labels and tags, the absence of wear marks, stains).

  • Underwear (for example: bodysuits, little men, T-shirts), clothes and goods for newborns, towels, blankets, diapers, hosiery are not subject to exchange / return (Decree of the Cabinet of Ministers No. 172 of 19.03.94). Such items can only be returned if there is a factory defect.

  • When exchanging or returning goods, shipping is paid by the client.


Defective items 

  • If a manufacturing defect was found, then the exchange or return of the goods is possible only if there are no traces of the use of the product.

  • A defective item is a product that has a manufacturing defect. Please check the presence of stains or abrasions upon receipt of the order (at the post office; at the courier).

  • In case of shortage, delivery in one / both directions is paid by the online store robinzone.ua.

  • Refunds are made within 3 banking days from the date of receipt of the goods.